Shipping Policy
Shipments in Italy and abroad are made by express courier. As required by the laws governing commerce, all shipments are accompanied by an official invoice stating the value of each item in euros. For sale items, the invoice shows the discounted prices.
Orders are shipped by Calzaturificio Gresil S.R.L. Monday through Friday, from 10:00 to 17:30. Orders placed over the weekend will be processed starting the following Monday morning.
Shipments of products within Italy will take production times into account. Since these are handmade products made to order, they will be shipped no earlier than 5 business days after the order is placed and no later than 15 business days after that date. Delivery is expected within the following 24/48 hours. Production times may vary during periods of high demand (June and July).
Each shoe is handcrafted to order. Our production process requires time, care, and attention; therefore, delivery may take up to 3-4 weeks, depending on the complexity of the style. This wait ensures quality, attention to detail, and uniqueness in every creation.
Shipping costs
Shipping costs vary by destination country, according to the rates shown in the table below.
| ZONE | COUNTRIES | RATE |
|---|---|---|
| Italy | Italy, Vatican City and San Marino | € 6,90 |
| Europe 1 | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, France, Germany, Hungary, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain | € 12,00 |
| Europe 2 | Denmark, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Sweden | € 16,00 |
| Europe 3 | Cyprus, Iceland, Norway | € 30,00 |
| United Kingdom | United Kingdom | € 15,00 |
| Switzerland | Switzerland | € 20,00 |
| USA and Canada | United States, Canada | € 25,00 |
| Rest of the world | Other countries and territories enabled for shipping | € 30,00 |
Shipping is available only to the countries and territories enabled on our online store. The applicable rate is confirmed at checkout based on the delivery address.
In all cases, Calzaturificio Gresil S.R.L. reserves the right to postpone shipping if events beyond its control occur.
All customers who place an order enter into a business relationship with Calzaturificio Gresil S.R.L. and therefore agree to accept delivery of their parcel. If, for any reason, the customer refuses delivery of the shipment or requests that it be returned to the sender, any shipping costs charged to Calzaturificio Gresil S.R.L. will be deducted from any refund due to the customer.
Shipments handled by our couriers are insured free of charge against theft and accidental damage. Once the shipment reaches its destination, the insurance is no longer valid.
HANDMADE IN ITALY
Each pair is made in our workshop, the result of expert craftsmanship and meticulous attention to every detail. You’ll feel Italian excellence with every step.
WE SHIP EVERYWHERE
We deliver to over 190 countries with real-time tracking: you always know where your order is and can stop worrying that your package will get lost.
EXCEPTIONAL LEATHER
We use only top-quality leather, selected from the finest Italian tanneries, to offer you softness, durability, and a patina that improves over time.
24/7 CUSTOMER SUPPORT
From choosing the perfect shoe to delivery confirmation, our pre- and after-sales support team is by your side to ensure a flawless experience.