Did you choose the wrong size/color or want to change the product?
Don't worry, no problem, you can request the refund of your purchase and/or the exchange of the same. In case of a size/color exchange or product change, the process will be fully managed by us and will be completely free. 


Not satisfied with your purchase?
Don't worry, no problem, you can request the refund of your purchase.
For the return shipping you can rely on your trusted courier (return shipping costs are not will be borne by Calzaturificio Gresil Srl).
Or we can handle your return for a fixed cost of 25€.

NB: in case of return, only the product price is refunded and not any shipping costs. 


Time available for return
Evaluate your purchase, evaluate that it is to your liking and satisfies you, you have 14 days to change your mind to request a refund or request an exchange.


Easy return

In the delivered package you will find everything you need to make a safe and easy return, the return shipping costs do not will be borne by Calzaturificio Gresil Srl.

There are 2 options to make a return:

1) You can arrange the return of the product with your trusted courier
2) We handle your return at a cost of €25 

To request a return, please send an email to: info@mimmu.it


Still have doubts?

To arrange the exchange, refund, or return service you can contact us via email at our dedicated customer service: info@mimmu.it.

Calzaturificio Gresil Srl commits to replace or refund (or to credit the customer with the total amount corresponding to the value of the goods to be returned for future purchases) any product purchased online that does not meet expectations, provided the request is made within 14 days from the date of delivery of the products.

The customer can communicate their withdrawal for any reason through

• an email to the following email address info@mimmu.it

• directly from your account on info@mimmu.it

• using the appropriate pre-printed form attached to the consumption code (see below).

The options provided following the return of the ordered goods are as follows, at the customer's discretion:

•     Size/color exchange of the same item (if available)

•     Credit to be used later

•     Refund

The refund will be made as soon as the return arrives at the warehouses Calzaturificio Gresil Srl and the items will be checked and in any case no later than 14 days from receiving the customer's notice of the return of the goods.

The refund will be made to the same account/method used for payment (credit card, PayPal, bank account, etc.), with the technical times necessary to ensure this happens and not will include the delivery costs originally provided for in the order subject to the return, except for any additional shipping costs.

You can easily book a pickup with our courier; the return remains free for the customer.

The customer will be held responsible for the reduction in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning, in which case Calzaturificio Gresil Srl reserves the right to determine the value of the returned goods that it deems most appropriate.

For any information, contact our customer service at info@mimmu.it.

TERMS AND CONDITIONS

Items must not have been worn, washed, or altered and must show no signs of use. The soles of the shoes must be in perfect condition, without any marks.

Each item must be returned with all original labels and tags attached, including all packaging and accessories received with the order.

All footwear and accessories must be returned together with their original box, which is considered an integral part of the product itself and must not have been damaged and/or altered in any way, nor used as the sole external packaging.

Return shipping costs are not will be borne by Calzaturificio Gresil Srl.

For all aspects not specifically expressed, the European regulations for distance selling shall apply.