SHIPPING POLICY

Shipments in Italy and abroad are carried out via express courier. As required by the laws governing commerce, all shipments are accompanied by an official invoice declaring the value of the individual items in Euro. For sale items, the invoice shows the discounted amounts.

Orders are shipped by Calzaturificio Gresil S.R.L., from Monday to Friday between 10:00 and 17:30. Orders placed during the weekend will be processed starting the following Monday morning.

Shipments in Italy of the products will take into account production times, as these are handmade, made-to-order products; they will be shipped no earlier than 5 working days from the order and no later than 15 working days from the same. Delivery is expected within 24/48 hours thereafter. These production times may vary during high demand periods (June and July).

Each shoe is handcrafted at the time of order. Our production process requires time, care, and attention: for this reason, delivery can take up to 3-4 weeks, depending on the complexity of the model. A wait that guarantees quality, attention to detail, and uniqueness in every creation.

The shipping is FREE THROUGHOUT ITALY.

For shipments to European countries there is a fixed additional cost of 12.00€ (shipping will be free, also for these countries, for orders equal to or greater than 250.00€). Except for Iceland and Norway where the cost is 30€. There is no free shipping threshold for Iceland and Norway.

For shipments to Switzerland, United Kingdom there is a fixed additional cost of 17.00€ (shipping will be free, also for these countries, for orders equal to or greater than 300.00€)

For shipments to the United States and Canada there is a fixed additional cost of 15.00€ (shipping will be free, also for these countries, for orders equal to or greater than 300.00€)

For shipments to all other countries there is a fixed additional cost of 40.00 (shipping will be free, also for these countries, for orders equal to or greater than 500.00€)



PRIORITY SHIPPING:

We are a handcrafted brand that makes each pair to order.
With priority shipping, your order skips the queue and is put into production before others. This is not a 24-hour shipping, but a preferential handling throughout the entire process. Once ready, the package travels by express mode. See prices below.

Europe (excluding Iceland and Norway): 25€
Iceland and Norway: 40€
Italy: 10€
USA and Canada: 30€
UK and Switzerland: 30€
Rest of the world: 60€

You can choose the priority shipping method directly at checkout.


In all cases Calzaturificio Gresil S.R.L. reserves the right to postpone shipment in case of force majeure events.

All Customers who place an order establish a commercial relationship with Calzaturificio Gresil S.R.L. and therefore agree to accept delivery of their package. If for any reason the customer refuses delivery of the shipment or requests return to sender, all shipping costs charged to Calzaturificio Gresil S.R.L. will be deducted from any refund due to the Customer.

Our courier shipments are insured free of charge against theft and accidental damage. Once the shipment reaches its destination, the insurance is no longer valid.